FREQUENTLY ASKED QUESTIONS about AFTERPAY
What is Installments by Afterpay? Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How do I use Installments by Afterpay? Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Installments by Afterpay? Installments by Afterpay can only be applied to purchases made on SleekNail.com website.
Can I use Installments by Afterpay if I’m an international customer? Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.
How does the payment schedule work? All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find out about my payment questions? Check out the Afterpay Payments FAQ
When will my items be delivered if I use Installments by Afterpay? Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online.
Visit our shipping page for more information by clicking here.
Is there a limit to how much I can spend on a single transaction?Yes, transaction value limits apply to purchases made on SleekNail.com using Installments by Afterpay.
What products are not eligible for purchase using Installments by Afterpay?Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
How do I return or exchange an item purchased using Installments by Afterpay? Afterpay returns follow our standard return process, which you can see here. Please note, refunds for Afterpay will be refunded from SleekNail to Afterpay. As soon as the refund is processed it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to help.afterpay.com.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at email@example.com
FREQUENTLY ASKED QUESTIONS about QUADPAY
What is QuadPay?
QuadPay’s payment platform gives shoppers the choice to pay for their purchases via 4 simple, interest-free installments. QuadPay is a platform built for shoppers, that empowers you to buy now, pay over time and avoid interest repayments.
What does it cost to use QuadPay?
If a customer pays on time, there is never a cost to using QuadPay.
Is there a hard credit check?
No. QuadPay never performs a hard credit check on a customer and there is no impact on your credit rating by using QuadPay.
What payment types are accepted?
QuadPay accepts all U.S. credit and debit cards (including American Express and Discover).
However, QuadPay cannot accept credit or debit cards from overseas or pre-paid debit cards.
Who can use QuadPay?
In order to have an account with QuadPay, you must:
Live in the U.S.
Be at least 18 years old
Have a valid and verifiable mobile number
Use a U.S. credit or debit card to make a purchase
What information does QuadPay need to sign up?
To sign up, QuadPay needs to know is your name, address, date of birth, US mobile number and a US debit or credit card.
Why was I not approved for QuadPay?
QuadPay assesses multiple information points about customers and their purchases to algorithmically determine customers' eligibility to use their service. QuadPay undertakes this assessment independently of their retail partners.
If you have any questions about QuadPay's assessment criteria, please reach out firstname.lastname@example.org directly."
When is my next payment is due?
Your first payment of 25% of the total amount will be made at the time of checkout. The three remaining payments will be billed automatically, every two weeks from your first payment date.
You can view or make a manual payment in the customer portal: https://customer.quadpay.com/
You can also pay the purchase in full early.
What if I miss my payment?
Notify QuadPay by clicking here, to avoid a late fee if your payment method is not up-to-date or if you can’t make your next payment. Please note that QuadPay will determine whether or not a payment date change can be honored.
Will I be notified of my QuadPay installments?
QuadPay notifies customers with payment reminders via SMS and email before each payment is due.
How does QuadPay handle when a customer returns an item purchased with QuadPay?
As soon as QuadPay is notified of the return from us, you will be refunded.
How can I update my payment details?
You can update their payment information in the https://customer.quadpay.com/